Privacy Policy

Fishon.my ("Fishon", "we", "our", or "us") is operated by Kartel Motion Ventures (Business Registration No: 202203267096 (003441013-T)). We respect your privacy and are committed to protecting your personal information in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our website, mobile app, or related services (collectively, the "Platform").

Information We Collect
We collect personal and non-personal data in the following ways. This section describes what you provide, what we collect automatically, and what we receive from third parties.
1.1Information You Provide
When you create an account, book a charter, or register as an operator, we may collect:
Full name
Email address
Phone number
Identification details (e.g., IC or license number)
Business registration (SSM) or permit documents (for captains/operators)
Payment information (e.g., transaction IDs, bank account for payouts)
Any communications or feedback submitted to Fishon.my
1.2Automatically Collected Information
When you browse our website or app, we may automatically collect:
Device and browser information
IP address and geolocation data
Access times and pages viewed
Cookies and tracking data (see Section 7)
1.3Third-Party Data
We may receive information from:
Payment gateways (e.g., SenangPay)
Marketing partners or analytics tools
Social login providers (Google, Facebook, Apple)
How We Use Your Information
We use your personal data to:
1. Create and manage your Fishon.my account
2. Facilitate booking and payment transactions
3. Verify captain/operator eligibility and documentation
4. Communicate important updates or promotional offers
5. Improve our services and user experience
6. Handle inquiries, complaints, or disputes
7. Comply with legal or regulatory obligations
We will only use your personal data for the purposes stated above or for purposes directly related to them.
Data Sharing & Disclosure
We may share your information with:
- Operators (Captains/Charters): to process your booking and communicate trip details
- Payment Providers: to process transactions securely
- Marketing Partners: for advertising or promotional campaigns (with your consent)
- Law Enforcement or Regulators: if required by law or for fraud prevention
We will never sell your personal data to any third party.
Data Retention
We retain your data only as long as necessary to fulfill the purposes outlined in this Policy, or as required by law. When your data is no longer needed, we will securely delete or anonymize it.
Data Security
We implement appropriate technical and organizational safeguards to protect your information against:
- Unauthorized access
- Accidental loss or damage
- Misuse or disclosure
Examples include encrypted payment processing, secure data transmission (HTTPS), and restricted staff access. However, no internet-based service can guarantee absolute security, and you agree to use the Platform at your own risk.
Your Rights
Under the Malaysian PDPA, you have the right to:
- Access your personal data held by us
- Correct any inaccurate or incomplete information
- Withdraw consent to data processing (which may affect your use of the Platform)
- Request deletion of your account and associated data
You may exercise these rights by contacting us at support@fishon.my. We may require verification to confirm your identity before processing such requests.
Cookies & Tracking
Fishon.my uses cookies and similar technologies to:
- Remember user preferences
- Improve website performance
- Analyze traffic and behavior for better service
You may disable cookies in your browser settings, but certain features of the Platform may not function properly.
Third-Party Links
Our Platform may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies separately.
International Data Transfer
Although Fishon.my primarily operates in Malaysia, certain data may be processed or stored on servers outside Malaysia by our trusted service providers. We take reasonable steps to ensure all such transfers comply with PDPA standards for data protection.
Updates to This Policy
We may revise this Privacy Policy from time to time. Any updates will be posted on this page with a new “Last Updated” date. Your continued use of the Platform after any changes constitutes your acceptance of the updated Policy.
Contact Us
Kartel Motion Ventures
Email: support@fishon.my

Note

This Privacy Policy is provided for transparency and does not constitute legal advice. For legal interpretation, please consult a qualified professional.

ContentsShow

1.Information We Collect
2.How We Use Your Information
3.Data Sharing & Disclosure
4.Data Retention
5.Data Security
6.Your Rights
7.Cookies & Tracking
8.Third-Party Links
9.International Data Transfer
10.Updates to This Policy
11.Contact Us

Information We Collect
We collect personal and non-personal data in the following ways. This section describes what you provide, what we collect automatically, and what we receive from third parties.
1.1Information You Provide
When you create an account, book a charter, or register as an operator, we may collect:
Full name
Email address
Phone number
Identification details (e.g., IC or license number)
Business registration (SSM) or permit documents (for captains/operators)
Payment information (e.g., transaction IDs, bank account for payouts)
Any communications or feedback submitted to Fishon.my
1.2Automatically Collected Information
When you browse our website or app, we may automatically collect:
Device and browser information
IP address and geolocation data
Access times and pages viewed
Cookies and tracking data (see Section 7)
1.3Third-Party Data
We may receive information from:
Payment gateways (e.g., SenangPay)
Marketing partners or analytics tools
Social login providers (Google, Facebook, Apple)
How We Use Your Information
We use your personal data to:
1. Create and manage your Fishon.my account
2. Facilitate booking and payment transactions
3. Verify captain/operator eligibility and documentation
4. Communicate important updates or promotional offers
5. Improve our services and user experience
6. Handle inquiries, complaints, or disputes
7. Comply with legal or regulatory obligations
We will only use your personal data for the purposes stated above or for purposes directly related to them.
Data Sharing & Disclosure
We may share your information with:
- Operators (Captains/Charters): to process your booking and communicate trip details
- Payment Providers: to process transactions securely
- Marketing Partners: for advertising or promotional campaigns (with your consent)
- Law Enforcement or Regulators: if required by law or for fraud prevention
We will never sell your personal data to any third party.
Data Retention
We retain your data only as long as necessary to fulfill the purposes outlined in this Policy, or as required by law. When your data is no longer needed, we will securely delete or anonymize it.
Data Security
We implement appropriate technical and organizational safeguards to protect your information against:
- Unauthorized access
- Accidental loss or damage
- Misuse or disclosure
Examples include encrypted payment processing, secure data transmission (HTTPS), and restricted staff access. However, no internet-based service can guarantee absolute security, and you agree to use the Platform at your own risk.
Your Rights
Under the Malaysian PDPA, you have the right to:
- Access your personal data held by us
- Correct any inaccurate or incomplete information
- Withdraw consent to data processing (which may affect your use of the Platform)
- Request deletion of your account and associated data
You may exercise these rights by contacting us at support@fishon.my. We may require verification to confirm your identity before processing such requests.
Cookies & Tracking
Fishon.my uses cookies and similar technologies to:
- Remember user preferences
- Improve website performance
- Analyze traffic and behavior for better service
You may disable cookies in your browser settings, but certain features of the Platform may not function properly.
Third-Party Links
Our Platform may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies separately.
International Data Transfer
Although Fishon.my primarily operates in Malaysia, certain data may be processed or stored on servers outside Malaysia by our trusted service providers. We take reasonable steps to ensure all such transfers comply with PDPA standards for data protection.
Updates to This Policy
We may revise this Privacy Policy from time to time. Any updates will be posted on this page with a new “Last Updated” date. Your continued use of the Platform after any changes constitutes your acceptance of the updated Policy.
Contact Us
Kartel Motion Ventures
Email: support@fishon.my

Note

This Privacy Policy is provided for transparency and does not constitute legal advice. For legal interpretation, please consult a qualified professional.

ContentsShow

1.Information We Collect
2.How We Use Your Information
3.Data Sharing & Disclosure
4.Data Retention
5.Data Security
6.Your Rights
7.Cookies & Tracking
8.Third-Party Links
9.International Data Transfer
10.Updates to This Policy
11.Contact Us

Information We Collect

1.1Information You Provide

1.2Automatically Collected Information

1.3Third-Party Data

How We Use Your Information

Data Sharing & Disclosure

Data Retention

Data Security

Your Rights

Cookies & Tracking

Third-Party Links

International Data Transfer

Updates to This Policy

Contact Us