Getting started
Create an account
Sign up with your email, verify it, and you’re ready to book trips.
Find a charter
Filter by location, species, boat type, price, and available dates.
Make a booking
Select a package, add gear/bait/meals, then confirm with secure checkout.
Managing your account
Profile
Keep name/phone up to date for smooth captain communication.
Password
Use a strong, unique passphrase. Reset anytime from “Forgot password”.
Notifications
We send essential trip updates; marketing emails are opt-in.
Payments & refunds
Accepted methods
Major cards and FPX/online banking (MY). Options appear at checkout.
Deposits & cancellations
Policies vary by listing and conditions; see policy on each charter page.
Refund timeline
Approved refunds return to your original method in ~3–10 business days.
Safety & verification
Captain verification
Captains upload licences/registration/insurance before listings go live.
Trip checklist
- Confirm jetty/time and weather updates.
- Bring sun protection, water, and motion-sickness meds if needed.
- Follow safety briefing and crew instructions at all times.
Report an issue
Share your booking reference at support@fishon.my or Contact.
Top FAQs
Find answers to all your questions below.
Can I change my date after booking?›
Date changes depend on captain availability and the listing's policy. Use your booking page or contact support.
Do trips go out in bad weather?›
Safety first. Captains may reschedule or cancel according to sea conditions and local advisories.
How do deposits work?›
Some listings require a deposit to secure your date. The policy is shown on the charter page and at checkout.
What if my card is charged but I have no confirmation?›
Check spam/junk. If still missing after 10 minutes, contact us with the last four digits of the card and time of payment.
How do I modify my booking?›
To modify your booking, please contact the captain directly or reach out to our support team. Modification policies vary by charter.
What is the cancellation policy?›
Cancellation policies vary by charter. You can cancel PENDING or APPROVED bookings from your bookings page. Check the charter details for specific policies.
How long does captain approval take?›
Captains typically respond within 6-24 hours. Your booking hold expires after 12 hours if not approved. You'll receive an email notification once the captain responds.
When will I be charged?›
You're only charged after the captain approves your booking. Once approved, you'll receive a payment link to complete your booking confirmation.
Live Chat
Chat with our support team in real-time.
